Service Desk Support Analyst III
Location: Pearland Administrative Office
Department: Information Technology
Job Type: Full-Time
Kelsey-Seybold Clinic. Your Doctors for Life.
Since 1949, Kelsey-Seybold Clinic has served its patients with one goal in mind – combine the expertise of physicians in a variety of medical specialties, with the close personal care of a family doctor. Kelsey-Seybold is Houston’s largest community-based physician group, caring for more than 400,000 patients. With 21 clinic locations, we are growing to meet the health care needs of our diverse patient population. Our mission is to provide our team members with exceptional opportunities for professional and personal growth.
Ability to apply in-depth level of technical skills to solve common and complex technical issues. Performs detailed analysis, recommends, and participates in the implementation of problem resolutions. Requires limited day to day supervision and guidance on handling unique situations. Follows established guidelines and interprets policies.
EDUCATION REQUIREMENTS & EXPERIENCE REQUIREMENTS
(A = basics; B = preferred)
A. Typically a technical Bachelor’s degree or equivalent experience with a technical certificate (i.e. Microsoft MCSA, MCSE, MCDST, MCP, or equivalent).
B. Advanced degree in a technical field
A. Five plus years of technical support analyst experience with advanced troubleshooting skills.
B. 2-3 years PC field service or PC system experience.
1 year Windows Server support or Windows Security experience
A. Valid Texas Drivers license
A. Demonstrates mastery of essential skills within a discipline and advanced competency in at least two specialized skill areas such as WAN, network printers, and desktops. Acts as mentor to others learning essential and advanced skills.
Windows: Expert knowledge of Microsoft Office products and Windows desktop and server operating systems
Active Directory - user, group, computer, and resource management.
Unix: Intermediate technical proficiency of Unix environment(s) including Unix printing support.
Network: Extensive knowledge of WAN technology and network printing
System Support: Extensive PC hardware and printer hardware troubleshooting.
Intermediate experience supporting specialty applications.
B. Intermediate technical proficiency in Unix/AIX environments.
A. Excellent organizational, presentation, problem solving skills. Flexible work schedule to include weekends and possible off site travel.
B. Work history should include recent position which required attention to detail and flexibility in a high service oriented environment.