Kelsey-Seybold

Healthcare Services Representative I - Part Time

US-TX-Pearland
1 week ago
Job ID
2017-18333
Category
Clerical/Administrative Support

Overview

Healthcare Services Representative I - Part Time

Location: Pearland Administrative Office

Department: Contact Center
Job Type: Part-Time

 

* 7 weeks of full-time training required prior to part-time schedule*


COMPANY PROFILE

Kelsey-Seybold Clinic. Your Doctors for Life.

Since 1949, Kelsey-Seybold Clinic has served its patients with one goal in mind – combine the expertise of physicians in a variety of medical specialties, with the close personal care of a family doctor. Kelsey-Seybold is Houston’s largest community-based physician group, caring for more than 400,000 patients. With 21 clinic locations, we are growing to meet the health care needs of our diverse patient population. Our mission is to provide our team members with exceptional opportunities for professional and personal growth.​​

  

JOB SUMMARY

Schedules appointments in a prompt and courteous manner utilizing a PC.  Confirms appointments and handles cancellations in a timely, efficient and courteous manner.  Is able to problem solve for patients utilizing identified resources.  Provides comprehensive service to facilitate a resolution for any caller request.  Acquires and maintains computer skills to effectively utilize applicable software.

 

EDUCATION REQUIREMENTS & EXPERIENCE REQUIREMENTS

(A = basics; B = preferred)

 

Education

A.

High school diploma

B.

 

Experience

A.

1 year experience in a high volume contact center OR 1 year of customer service experience.

B.

2 years contact center or customer service experience with PC experience and knowledge of MS Word and Excel.

Skills

A.

Excellent customer service and telephone   etiquette skills

B.

Insurance knowledge of HMOs, PPOs, POS EPOs and indemnity plans

Special Skills

A.

Critical thinking skills.

B.

Ability to exercise good judgment in a high volume contact center while maintaining a professional attitude

Other

A.

Ability to speak, write and understand the   English language

B.

 

 

WORKING ENVIRONMENT

Call Center

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