Healthcare Services Representative II
Location: Pearland Administrative Office
Job Type: Full Time
Dept.: Contact Center
Kelsey-Seybold Clinic. Your Doctors for Life.
Since 1949, Kelsey-Seybold Clinic has served its patients with one goal in mind – combine the expertise of physicians in a variety of medical specialties, with the close personal care of a family doctor. Kelsey-Seybold is Houston’s largest community-based physician group, caring for more than 400,000 patients. With 21 clinic locations, we are growing to meet the health care needs of our diverse patient population. Our mission is to provide our team members with exceptional opportunities for professional and personal growth.
This position schedules, confirms and cancels appointments and answers calls related to a specialized area in a timely, efficient and courteous manner. These areas include, but are not limited to, Specialty, Reschedules and Preventive Medicine that perform inbound and outbound customer contacts. Also, resolves patient issues utilizing identified resources, provides comprehensive service to facilitate a resolution for any caller request and provides support and backup to Level I representatives. Acquires and maintains computer skills to effectively utilize applicable software. Supports multiple queues with inbound call volume.
EDUCATION REQUIREMENTS & EXPERIENCE REQUIREMENTS
(A = basics; B = preferred)
High school diploma
6 months of Kelsey-Seybold Contact Center experience in a HSR I role OR 6 months of heavy customer service experience.
Successfully complete training and onboarding within the assigned area
Critical thinking skills.
Bilingual English/Spanish ability to translate written and verbal communication