Kelsey-Seybold

Ambulatory Service Representative II

US-TX-Houston
1 month ago
Job ID
2017-18338
Category
Clerical/Administrative Support

Overview

Ambulatory Service Representative II

Location: Cypress
Job Type: Full Time
Department: Administration

 

COMPANY PROFILE

Kelsey-Seybold Clinic. Your Doctors for Life.

Since 1949, Kelsey-Seybold Clinic has served its patients with one goal in mind – combine the expertise of physicians in a variety of medical specialties, with the close personal care of a family doctor. Kelsey-Seybold is Houston’s largest community-based physician group, caring for more than 400,000 patients. With 19 clinic locations, we are growing to meet the health care needs of our diverse patient population. Our mission is to provide our team members with exceptional opportunities for professional and personal growth.​​

 

JOB SUMMARY

The ASR II is responsible for providing assistance to patients in a friendly and courteous manner.  The ASR II is responsible for check in and check out functions, including registration and cashiering.  The ASR II must maintain a neat and professional appearance and an organized work area.

 

 

EDUCATION REQUIREMENTS & EXPERIENCE REQUIREMENTS

(A = basics; B = preferred)

 

Education

A.

High School diploma or G.E.D.

B.

Associate or Bachelors Degree in related field

Experience

A.

1+ years of direct face to face customer   service experience.

1+ years of cash handling or collections   experience.

6 months experience in a customer facing role   within a medical office, healthcare setting or other service-related   industry.

or

1+ years KSC ASR I or HIM Tech experience with   6 months ASR II cross-training experience and the successful completion of   Epic Front Desk Training or 2 years KSC CBO, Managed Care or ContactCenter   experience.

B.

2+ years of working in a physician, hospital,   or medical office environment to include patient registration, appointment   scheduling or medical billing

2+ years of insurance and /or managed care   experience to include insurance verification and the ability to identify,   understand and communicate plan details to patients with HMO, PPO, EPO,   Medicare and other plans.

1+ years of cash handling or collections   experience in a medical office setting.

2+ years of direct face to face customer   service experience.

Licenses

A.

N/A

B.

 

Special Skills

A.

Experience with computers and Windows-based   software. Excellent verbal and written communication skills.

Basic Math ability. Knowledge of customer   service principles and practices.

Excellent professional and personal   presentation style.

B.

Ability to use Microsoft software applications   including Word and Excel.

10 key touch.

Knowledge of electronic medical record   systems.

Other

A.

Ability to speak, write and understand English

B.

Bilingual- English/Spanish

 

  

WORKING ENVIRONMENT

Front Desk

Options

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