System Support Analyst
Location: Pearland Administrative Office
Department: System Support
Job Type: Full-Time
Kelsey-Seybold Clinic. Your Doctors for Life.
Since 1949, Kelsey-Seybold Clinic has served its patients with one goal in mind - combine the expertise of physicians in a variety of medical specialities, with the close personal care of a family doctor. Kelsey-Seybold is Houston's largest community based physician group, caring for more than 400,000 patients. With 19 clinic locations, we are growing to meet the health care needs of our diverse patient population. Our mission is to provide our team members with exceptional opportunities for professional personal growth.
Provide system support specific to the validation and building of Provider, Vendor, and Place of Service tasks within Tapestry. Provide Service Support to Managed Care Operations and KSPA applicable to building and testing of Provider contracts, Troubleshoot contract build. Develop work queues, Complete the EDI and Eligibility load process; Support implementation and upgrades to software applications. Works with Business Owners, System Support, and IT Teams to assess and develop best practice models. Participate in testing initiatives.
EDUCATION REQUIREMENTS & EXPERIENCE REQUIREMENTS
(A = basics; B = preferred)
Four year degree (BA, BS in business or other related field) or comparable Information Systems Application experience or KSC experience (will substitute experience year-for –year to meet education requirements).
Minimum 3 years’ experience with healthcare applications, system design, configuration or support.
Demonstrated knowledge of claims processing, vendor contracting, and benefit plan building.
4-6 years’ experience in a Managed Care environment.
Valid Texas Driver’s License.
Strong ability to translate administrative and operating requirements specific to EPIC Tapestry System into clear, specific actionable system configurations and the ability to implement those configurations.
Ability to test and audit Provider, Vendor, and Benefit system configurations to assure functional accuracy.
Microsoft office including Excel and MS Access.
Strong analytical and reporting skills.
Demonstrable knowledge of clinical data sets (CPT, HCPS, ICD-9)
Excellent written and verbal skills. Ability to read and interpret industry documents.
Must be flexible, detail oriented, and able to work within tight deadlines.
Must exhibit exceptional customer service to internal and external customers.
Epic Tapestry Certification required within 9 months of assuming position.
Epic Benefits Certification required within 18 months of assuming position.
NOTE: THE IDEAL CANDIDATES WILL HAVE A MANAGED CARE BACKGROUND ALONG WITH EPIC TAPESTRY AND BENEFITS EXPERIENCE.