Department Support Specialist II - Orthopedics

7 days ago
Job ID
Clerical/Administrative Support


Department Support Specialist II

Location: Main Campus

Department: Orthopedics

Job Type: Full-Time



Kelsey-Seybold Clinic. Your Doctors for Life.

Since 1949, Kelsey-Seybold Clinic has served its patients with one goal in mind – combine the expertise of physicians in a variety of medical specialties, with the close personal care of a family doctor. Kelsey-Seybold is Houston’s largest community-based physician group, caring for more than 400,000 patients. With 19 clinic locations, we are growing to meet the health care needs of our diverse patient population. Our mission is to provide our team members with exceptional opportunities for professional and personal growth.​​



Under the general direction of the Clinic Administrator, the Department Support Specialist II performs varied clerical and typing duties for Managing Physician, Department Chief or Associate Department Chief and management staff.  Analyzes eligibility media, utilizing various system applications for reporting purposes. Interprets multiple medical plan benefits to maximize accurate collections.  


Job Qualifications: (A = minimum; B = preferred)



A. High School diploma or GED.

B. Associate or Bachelor’s degree



A. 2+ years direct face to face customer service experience, or secretarial experience.
     3+ yrs. medical insurance verification experience. CPT/ICD coding, Medical terminology OR 2 yrs. previous KSC experience with 3+ yrs. medical insurance verification experience.

     CPT/ICD coding, Medical terminology.

B. Ability to speak/understand Spanish.
     Previous billing/claims experience



A. Typing skills 40 WPM with 10 or fewer errors.

     Basic math ability. Alpha/Numeric Forms Entry.

     Working knowledge of Microsoft Office.

     PC experience.


B. Typing skills 55 WPM with 5 or fewer errors.

     10 key by touch.



A. Successful completion of the EPIC PM Front Desk Class and Hospital Charge Capture.


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