Ambulatory Service Representative II (SE)
Location: Main Campus
Department: Radio - Administration
Job Type: Full-Time
Kelsey-Seybold Clinic. Your Doctors for Life.
Since 1949, Kelsey-Seybold Clinic has served its patients with one goal in mind – combine the expertise of physicians in a variety of medical specialties, with the close personal care of a family doctor. Kelsey-Seybold is Houston’s largest community-based physician group, caring for more than 400,000 patients. With 19 clinic locations, we are growing to meet the health care needs of our diverse patient population. Our mission is to provide our team members with exceptional opportunities for professional and personal growth.
The ASR II is responsible for providing assistance to patients in a friendly and courteous manner. The ASR II is responsible for check-in and check-out functions, including registration and cashiering. The ASR II must maintain a neat and professional appearance and an organized work area. Work schedule includes Saturday as part of the regular shift.
EDUCATION REQUIREMENTS & EXPERIENCE REQUIREMENTS
(A = basics; B = preferred)
High School diploma or G.E.D.
Associate or Bachelor’s Degree in related field
1+ years of direct face to face customer service experience.
1+ years of cash handling or collections experience.
6 months experience in a customer facing role within a medical office, healthcare setting or other service-related industry.
1+ years KSC ASR I with 6 months ASR II cross-training experience and the successful completion of Epic Front Desk Training
1+ years KSC CBO, Managed Care or Contact Center experience.
2+ years of working in a physician, hospital, or medical office environment to include patient registration, appointment scheduling or medical billing.
2+ years of insurance and /or managed care experience to include insurance verification and the ability to identify, understand and communicate plan details to patients with HMO, PPO, EPO, Medicare Advantage and other plans.
1+ years of cash handling or collections experience in a medical office setting.
2+ years of direct face to face customer service experience.
Experience with computers and Windows-based software including Word and Excel. Excellent verbal and written communication skills. Basic Math ability. Knowledge of customer service principles and practices. Able to maintain strict confidentiality of all personal/health sensitive information. Ability to effectively handle challenging situations and to balance multiple priorities.
Basic calculator skills.
Fluent in English, verbal and written. Professional demeanor, appearance and grooming.