Healthcare Services Multilingual Representative I
Location: Pearland Administrative Office
Department: Contact Center
Job Type: Full-Time
Kelsey-Seybold Clinic. Your Doctors for Life.
Since 1949, Kelsey-Seybold Clinic has served its patients with one goal in mind – combine the expertise of physicians in a variety of medical specialties, with the close personal care of a family doctor. Kelsey-Seybold is Houston’s largest community-based physician group, caring for more than 400,000 patients. With 19 clinic locations, we are growing to meet the health care needs of our diverse patient population. Our mission is to provide our team members with exceptional opportunities for professional and personal growth.
Schedules appointments in a prompt and courteous manner utilizing a PC. Confirms appointments and handles cancellations in a timely, efficient and courteous manner. Is able to problem solve for patients utilizing identified resources. Provides comprehensive service to facilitate a resolution for any caller request. Acquires and maintains computer skills to effectively utilize applicable software.
EDUCATION REQUIREMENTS & EXPERIENCE REQUIREMENTS
(A = basics; B = preferred)
High school diploma
1 year experience in a high volume contact center OR 1 year of customer service experience.
2 years contact center or customer service experience with PC experience and knowledge of MS Word and Excel.
Excellent customer service and telephone etiquette skills
Insurance knowledge of HMOs, PPOs, POS EPOs and indemnity plans
Critical thinking skills.
Ability to exercise good judgment in a high volume contact center while maintaining a professional attitude
Ability to fluently speak, write and understand both the English and Spanish languages