Healthcare Services Multilingual Representative I
Location: Pearland Administrative Office
Department: Contact Center
Job Type: Full Time
Kelsey-Seybold Clinic. Your Doctors for Life.
Kelsey-Seybold Clinic is Houston’s premier multispecialty group practice, founded in 1949 by Dr. Mavis Kelsey. With 19 clinic locations and more than 400 physicians, Kelsey-Seybold provides medical care in 55 medical specialties and is home to a nationally accredited Breast Diagnostic Center, Endoscopy Center, Infusion Center and Cancer Center. Our mission is to provide our team members with exceptional opportunities for professional and personal growth.
Schedules appointments in a prompt and courteous manner utilizing a PC. Confirms appointments and handles cancellations in a timely, efficient and courteous manner. Is able to problem solve for patients utilizing identified resources. Provides comprehensive service to facilitate a resolution for any caller request. Acquires and maintains computer skills to effectively utilize applicable software.
EDUCATION REQUIREMENTS & EXPERIENCE REQUIREMENTS
(A = basics; B = preferred)
High school diploma
1 year experience in a high volume contact center OR 1 year of customer service experience.
2 years contact center or customer service experience with PC experience and knowledge of MS Word and Excel.
Excellent customer service and telephone etiquette skills
Insurance knowledge of HMOs, PPOs, POS EPOs and indemnity plans
Critical thinking skills.
Ability to exercise good judgment in a high volume contact center while maintaining a professional attitude
Ability to fluently speak, write and understand both the English and Spanish languages