Training Specialist – Contact Center
Location: Pearland Administrative Office
Job Type: Full Time
Department: Contact Center
Kelsey-Seybold Clinic. Your Doctors for Life.
Kelsey-Seybold Clinic is Houston’s premier multispecialty group practice, founded in 1949 by Dr. Mavis Kelsey. With 19 clinic locations and more than 400 physicians, Kelsey-Seybold provides medical care in 55 medical specialties and is home to a nationally accredited Breast Diagnostic Center, Endoscopy Center, Infusion Center and Cancer Center. Our mission is to provide our team members with exceptional opportunities for professional and personal growth.
Assists, develops, and delivers department specific training, online courses, and programs. Provides direction and facilitates the new and developmental employee orientation program(s). Performs various tasks associated with training development and administration, including assessment, development, delivery, and evaluation of training and organizational programs. Assists in the development of training tools. Assists the Contact Center and Support Managers in designing training modules when required. Participates in clinic initiatives as identified by KSC/Contact Center leadership. Support call volume in the Contact Center as needed
EDUCATION REQUIREMENTS & EXPERIENCE REQUIREMENTS
(A = basics; B = preferred)
|Associates Degree in a related area or three years training or organizational development experience.|
|Management Training Certification|
A minimum of 3 years or training experience.
Extensive working knowledge of Microsoft Office Products
|Demonstrated verbal and written communication skills. Excellent organizational, presentation, analytical, problem solving, and facilitation skills.|